Articles: Operational Efficiencies

08/2013

For a school to operate at peak efficiency—and best serve students—it is necessary for various administrative departments to understand the purpose and daily operations of other offices.

08/2013

Our fascination with numbers stems from our faith that numbers are more precise than words. But journalists and public officials too often use numbers that are so simplified as to be misleading.

07/2013
Representatives from six colleges and universities were recognized at the annual Models of Efficiency awards ceremony during NACUBO. Pictured, back row, left to right: JD Solomon, University Business; Brian Thomason, Graziadio School of Business and Management, Pepperdine  University; Tom Skidmore, Ivy Tech Community College; Brian Slavinskas, Loyola University Chicago. Front row, left to right: Casey McGuane, Higher One; Gavin Leach, NMU Foundation at Northern Michigan University; Alisha Aman, Ivy Tech Com

Each year during the NACUBO conference in July, Models of Efficiency honorees are recognized at an awards ceremony hosted by Higher One, the program’s sponsor. This year, six of the most recent award recipients were honored at Mo’s Steakhouse in Indianapolis.

07/2013

Ivy Tech Community College (Ind.) had a classic good news-bad news problem. The good news was that interest in the 31-campus, statewide institution was burgeoning.

07/2013

Until recently, LDS Business College in Salt Lake City focused its career preparation resources on the typical strategies. Career Services’ two counselors prepared 2,200 students for post-college job searches.

07/2013

It seemed like a good idea at the time.

Looking to reduce the cost of preparing the massive, paper-filled binders used by its board members at their meetings, Walsh College (Mich.) officials tried a laptop-based package. That cut down on paper, but the hardware was problematic.

07/2013

Texas A&M Health Science Center is responsible for ensuring the safety and security of its faculty, staff, and students on eight campuses.

07/2013
Automating admissions has made accepts,  defers, declines, and deposits move faster at Royal Roads University.

For over a decade, potential Royal Roads University (British Columbia) students have been able to submit their applications for admission online. But Royal Roads’ response to applicants had remained paper-based until recently.

07/2013

One of the most sought-after nonsalary compensation items offered by higher education is full or partial tuition benefits for employees and their families. Free and reduced-cost degrees go a long way toward easing the impact of nonprofit salaries.

07/2013
When Ellison Hall got flooded, student records could have been destroyed­—but were spared.

Central Oklahoma sits snugly in Tornado Alley, but it was a flood, not a twister, that shocked officials at The University of Oklahoma into the realization that student advising records were one natural disaster away from disappearing forever.

07/2013
Tracking help requests at Carthage College has resulted in time and money savings­—as well as happier users.

The Library and Information Services (LIS) department at Carthage College (Wis.) has provided support services to the campus community since 2001.

07/2013
Refunds at American Public U are now processed daily, compared to what used to take 10 to 20 days.

Ask any taxpayer who impatiently begins checking the mailbox within days of filing an income tax return: People may wait until the last minute to pay a bill, but when owed a refund, they want it as quickly as possible.

Recently, I participated in a meeting of Oregon college presidents that explored ways to streamline educational offerings and create efficiencies based on one another’s strengths.

At Schreiner University (Texas), our team has applied the transformative power of technology to achieve our identifying motto “Learning by Heart”—a personalized, integrated education that prepares our students for meaningful work and purposeful lives in a changing global society.

It doesn’t seem so long ago that colleges and universities were largely run as academic entities, unworried about growth and profit, and doing much of their administrative paperwork by hand or with outdated computer programs. Fast forward to 2013, and we believe the polar opposite to be true.

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