Articles: Operational Efficiencies

11/2013
Technology-based exams are a good fit for the pharmacy school, which is housed in a $75-million, technology-rich facility that opened this fall.

After tripping over boxes of old exams at the College of Pharmacy at the University of Rhode Island for the umpteenth time, clinical faculty members Kelly Matson and Jayne Pawasauskas decided there had to be a better system.

11/2013
Merging departments and cross-training employees reduced the campus “run-around” and eased staff burden.

Delivering student services as important as tutoring, disability assistance, and advising is especially vital at LDS Business College, an open-enrollment school whose student body often faces hardships.

11/2013
Volunteer mentors assisting students academically is part of a three-pronged approach to helping at-risk students and boosting retention.

Not so long ago, students at LDS Business College in Salt Lake City whose semester grade-point averages fell below a certain level were placed on academic probation. But it did very little to get them the help they needed.

11/2013

Like virtually every other administrative unit in higher education, the Information Technology Division at Valdosta State University in Georgia employed students to supplement the efforts of full-time staff. They were deployed in about 50 classrooms and computer labs across campus, where they helped monitor the use of nearly 1,500 desktop computers.

11/2013

Most college students have a need for academic or financial aid counseling at some point during their college career, whether to get help with course selection or to sort through GI Bill paperwork. Any of the 600 students at Wayland Baptist University’s Phoenix campus in need of this help used to have to spend a fair amount of time just setting up such a meeting.

11/2013
Identifying niche services, including an Apple store, increased campus store sales by more than 3 percent, even with lower overall enrollment  at the university this year compared to last.

Just as sales in the publishing industry have been declining, the University of Southern Indiana (USI) Campus Store, in Evansville, has seen sales fall an average of 10 percent per year the last few years.

11/2013
With key performance indicators published online, anyone can eyeball the improvements the IT department has made.

The explosion of technological devices, software, and apps has been undeniably beneficial to higher education, but there is at least one group on which it has placed quite a burden: those charged with keeping all of that technology running smoothly.

11/2013
Mona Aldana-Ramirez, director of retention services, San Antonio College

Just when Mona Aldana-Ramirez thought she had all the answers, they kept changing the questions. The director of retention services at San Antonio College had to spearhead the implementation of a new enrollment program while fielding thousands of student requests for clarification.

08/2013

For a school to operate at peak efficiency—and best serve students—it is necessary for various administrative departments to understand the purpose and daily operations of other offices. In particular, the activities and regulations that impact the financial aid office can have widespread effects on the rest of the campus.

08/2013

Our fascination with numbers stems from our faith that numbers are more precise than words. But journalists and public officials too often use numbers that are so simplified as to be misleading. The quick numbers on low salaries and high unemployment rates for liberal arts graduates, for example, suggest the opposite picture from what the details reveal.

07/2013
Representatives from six colleges and universities were recognized at the annual Models of Efficiency awards ceremony during NACUBO. Pictured, back row, left to right: JD Solomon, University Business; Brian Thomason, Graziadio School of Business and Management, Pepperdine  University; Tom Skidmore, Ivy Tech Community College; Brian Slavinskas, Loyola University Chicago. Front row, left to right: Casey McGuane, Higher One; Gavin Leach, NMU Foundation at Northern Michigan University; Alisha Aman, Ivy Tech Com

Each year during the NACUBO conference in July, Models of Efficiency honorees are recognized at an awards ceremony hosted by Higher One, the program’s sponsor. This year, six of the most recent award recipients were honored at Mo’s Steakhouse in Indianapolis.

07/2013

Ivy Tech Community College (Ind.) had a classic good news-bad news problem. The good news was that interest in the 31-campus, statewide institution was burgeoning. The bad news was that budget belt-tightening was limiting the ability of staff to tend to the growing attention needed by prospective students while also responding to the needs of current students.

07/2013

Until recently, LDS Business College in Salt Lake City focused its career preparation resources on the typical strategies. Career Services’ two counselors prepared 2,200 students for post-college job searches. They helped students craft résumés, write cover letters, and practice interviews through career prep courses and in-person appointments.

07/2013

It seemed like a good idea at the time.

Looking to reduce the cost of preparing the massive, paper-filled binders used by its board members at their meetings, Walsh College (Mich.) officials tried a laptop-based package. That cut down on paper, but the hardware was problematic.

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