Articles: Operational Efficiencies

03/2014
Fifteen-minute, biweekly “scrum” meetings allow colleagues to quickly exchange necessary updates before getting back to business on project completion.

For years, The Extended Campuses of Northern Arizona University used a traditional marketing model. The four-person marketing team would create an annual budget and tie its goals and specific projects to it.

03/2014
Generating lab inspection reports for a campus used to take more than a week, but that time has been reduced to 1.5 business days.

The Texas A&M Health Science Center’s Environmental, Health and Safety Office is responsible for inspecting facilities and laboratories across eight campuses in the Texas A&M University System.

03/2014
A look at the big picture of mobile use throughout campus revealed  hundreds of service plans, and it became clear that consolidation was in order. Now there are just 12 accounts.

When was the last time you took a good, long look at your wireless bill? What it contains might surprise you. An international roaming plan used for a trip last year that you neglected to cancel, perhaps. Scores and scores of unused minutes that roll over into infinity....

03/2014

Picture the amount of paper associated with almost 42,000 travel reports and 300,000 procurement card transactions. That’s how many expense-related documents the University of Colorado’s four campuses generate in a single year.

03/2014
Customization and automation are key elements  of the new administrative system developed for the Distance Learning Center, located in Ullsvik Hall.

In the past, University of Wisconsin-Platteville staff had to manually enter the records of any student pursuing an online degree.

03/2014
A bookstore renovation gave officials the chance to reimagine how  technical support is provided to students and make changes for the better.

Tech support is rarely fun—even, apparently, if it’s a lot closer than an overseas call center.

03/2014

When you think about the blinding pace of technological change, it’s a wonder the University of Iowa’s student information system worked for as long as it did.

02/2014
Administrators in the IT department at the University of Ottawa help get staff in other business units excited about CRM by explaining its benefits. (Photo: Sang Trinh)

Vanderbilt University’s medical school is among the best in the country, but its officials still wanted to create awareness of it with prospective students—those who are only in high school.

02/2014

In her 2014 State of the University of New York Address, Chancellor Nancy L. Zimpher launched Open SUNY, a systemwide distance learning consortium. Over the near term, it will reduce the time it takes to complete a degree, course or certificate.

02/2014

Since UB’s Models of Efficiency program launched in 2010, more than 100 campus departments have been honored for their efforts in saving resources while enhancing service.

01/2014

There are options beyond operating a university-owned computer repair center. Outside repair companies operating on campuses can save universities money in technician salaries and center administration costs.

01/2014

As a frontline supervisor in Facilities Management, I often think about succession planning in our various organizations across the globe.

12/2013
Oregon State is one of three universities to be governed by an independent board.

In a climate of declining state funding, Oregon higher ed policy leaders needed to bring in more resources while taking some of the burden off students.

11/2013
Employing an assessment and relocation strategy consolidated the  number of locations with computers and printers on campus, but easier  access to the technology has increased usage.

Despite having 4,500 computers and dozens of printers deployed campuswide at Boise State University in Idaho, students had to wait in line to print out assignments and term papers during busy times.

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