Articles: Operational Efficiencies

11/2013
With key performance indicators published online, anyone can eyeball the improvements the IT department has made.

The explosion of technological devices, software, and apps has been undeniably beneficial to higher education, but there is at least one group on which it has placed quite a burden: those charged with keeping all of that technology running smoothly.

11/2013
Employing an assessment and relocation strategy consolidated the  number of locations with computers and printers on campus, but easier  access to the technology has increased usage.

Despite having 4,500 computers and dozens of printers deployed campuswide at Boise State University in Idaho, students had to wait in line to print out assignments and term papers during busy times.

11/2013
Technology-based exams are a good fit for the pharmacy school, which is housed in a $75-million, technology-rich facility that opened this fall.

After tripping over boxes of old exams at the College of Pharmacy at the University of Rhode Island for the umpteenth time, clinical faculty members Kelly Matson and Jayne Pawasauskas decided there had to be a better system.

11/2013
Merging departments and cross-training employees reduced the campus “run-around” and eased staff burden.

Delivering student services as important as tutoring, disability assistance, and advising is especially vital at LDS Business College, an open-enrollment school whose student body often faces hardships.

11/2013
Mona Aldana-Ramirez, director of retention services, San Antonio College

Just when Mona Aldana-Ramirez thought she had all the answers, they kept changing the questions. The director of retention services at San Antonio College had to spearhead the implementation of a new enrollment program while fielding thousands of student requests for clarification.

08/2013

For a school to operate at peak efficiency—and best serve students—it is necessary for various administrative departments to understand the purpose and daily operations of other offices.

08/2013

Our fascination with numbers stems from our faith that numbers are more precise than words. But journalists and public officials too often use numbers that are so simplified as to be misleading.

07/2013
Representatives from six colleges and universities were recognized at the annual Models of Efficiency awards ceremony during NACUBO. Pictured, back row, left to right: JD Solomon, University Business; Brian Thomason, Graziadio School of Business and Management, Pepperdine  University; Tom Skidmore, Ivy Tech Community College; Brian Slavinskas, Loyola University Chicago. Front row, left to right: Casey McGuane, Higher One; Gavin Leach, NMU Foundation at Northern Michigan University; Alisha Aman, Ivy Tech Com

Each year during the NACUBO conference in July, Models of Efficiency honorees are recognized at an awards ceremony hosted by Higher One, the program’s sponsor. This year, six of the most recent award recipients were honored at Mo’s Steakhouse in Indianapolis.

07/2013

Ivy Tech Community College (Ind.) had a classic good news-bad news problem. The good news was that interest in the 31-campus, statewide institution was burgeoning.

07/2013

Until recently, LDS Business College in Salt Lake City focused its career preparation resources on the typical strategies. Career Services’ two counselors prepared 2,200 students for post-college job searches.

07/2013

It seemed like a good idea at the time.

Looking to reduce the cost of preparing the massive, paper-filled binders used by its board members at their meetings, Walsh College (Mich.) officials tried a laptop-based package. That cut down on paper, but the hardware was problematic.

07/2013

Texas A&M Health Science Center is responsible for ensuring the safety and security of its faculty, staff, and students on eight campuses.

07/2013
Automating admissions has made accepts,  defers, declines, and deposits move faster at Royal Roads University.

For over a decade, potential Royal Roads University (British Columbia) students have been able to submit their applications for admission online. But Royal Roads’ response to applicants had remained paper-based until recently.

07/2013

One of the most sought-after nonsalary compensation items offered by higher education is full or partial tuition benefits for employees and their families. Free and reduced-cost degrees go a long way toward easing the impact of nonprofit salaries.

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