Articles: Operational Efficiencies

07/2014

As long as there are assignments for college students to research and write, it’s likely there will be copiers and printers to help.

07/2014

Many of Pepperdine University’s administrative offices are located on a campus that sits on a steep, picturesque hilltop in the Southern California beach town of Malibu. Perhaps because of the hike required to reach the offices, intracampus mail delivery is a challenge.

07/2014

No one disputes that the management of the seven units housed under the Drexel Business Services (DBS) department worked hard. The units generate $68 million in revenue, $38 million in expenses and $5 million in expense recovery annually for the Philadelphia-based institutions.

07/2014

Until the summer of 2013, the primary sources of technology support services at Fairfield University in Connecticut were the reference librarians and circulation staff at the DiMenna-Nyselius Library—not the technology help desk.

07/2014

The number of posted transfer credits for incoming students at Madison College in Wisconsin has risen steadily, from 2,814 in 2010 to 4,119 in 2013—nearly a 50 percent increase in just three years.

07/2014

Streamlining the awarding and processing of student loans—Federal Perkins as well as institutional loans—began at the Illinois Institute of Technology with a simple question and a frustrating answer.

“It started because I asked, ‘What is the process?’” recalls Jackie Anderson, associate director of student accounting. “No one really knew.”

07/2014

Four major university systems will share online courses, analytics and learning-management software through a cloud-based digital education platform called Unizin, portions of which launched in July.

06/2014
Richard E. Wylie is the president of Endicott College (Mass.).

There have been continuous outcries in recent years for colleges and universities to lower their costs, yet in almost every area those costs continue to rise.

05/2014

Technology continues to change the way learning and assessment are conducted in higher education. As the methods of learning are digitized, assessment must follow—but, not surprisingly, faculty using new testing methods are experiencing obstacles that don’t exist in the physical classroom.

05/2014

By now, big data and learning analytics are familiar buzz words for anyone working in higher education. Thanks to student information systems (SIS) like Banner and Blackboard, universities collect an ever increasing volume of data about campus life and student performance. But knowing what data to collect and leveraging it for better outcomes is not always easy.

04/2014

Back in 2010, John Carroll University did not have a content management system (CMS) to centrally update and maintain its web presence. “It was a mess and we needed help,” says Mike Richwalsky, the university’s senior director of creative services and e-marketing.

04/2014
Who's buying what?

When it became clear that the scientific equipment in hundreds of labs across the University of Pittsburgh campus was not being maintained effectively, professionals in the university procurement department began looking for a new provider to do the job.

04/2014
Projects recognized by UB's Models of Efficiency program can serve as a springboard for further improvements.

Five years ago, UB began recognizing campus departments for their initiatives to save time, money and resources, while simultaneously improving the quality of service and communication provided to constituents.

03/2014
John Arpino, Assistant Director of Engineering Research and Development, at George Washington University

It’s no secret to university CIOs: digital is here to stay. But with decades of investment in legacy AV equipment, keeping up with the latest digital technology infrastructure can be a real challenge. Converting and updating an entire campus’ AV system is a sizable, but increasingly necessary, investment requiring both time and resources.

03/2014
Instrumental in implementing the new online payments system were  (left to right) Allison Foltz, Mike Boolukos and Melody Baker from the  information technology office.

Cash flow is as important to nonprofits as it is to corporate entities. That’s something officials at Salisbury University in Maryland had in mind when they engaged outside help several years ago to provide students with online payment gateways, tuition payment plans and electronic bills.

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