Articles: Operational Efficiencies

03/2014

When you think about the blinding pace of technological change, it’s a wonder the University of Iowa’s student information system worked for as long as it did.

02/2014
Administrators in the IT department at the University of Ottawa help get staff in other business units excited about CRM by explaining its benefits. (Photo: Sang Trinh)

Vanderbilt University’s medical school is among the best in the country, but its officials still wanted to create awareness of it with prospective students—those who are only in high school.

02/2014

In her 2014 State of the University of New York Address, Chancellor Nancy L. Zimpher launched Open SUNY, a systemwide distance learning consortium. Over the near term, it will reduce the time it takes to complete a degree, course or certificate.

02/2014

Since UB’s Models of Efficiency program launched in 2010, more than 100 campus departments have been honored for their efforts in saving resources while enhancing service.

01/2014

There are options beyond operating a university-owned computer repair center. Outside repair companies operating on campuses can save universities money in technician salaries and center administration costs.

01/2014

As a frontline supervisor in Facilities Management, I often think about succession planning in our various organizations across the globe. I ask myself a lot of questions like; what would happen if our director won a million dollars or was offered that ultimate dream job?

12/2013
Oregon State is one of three universities to be governed by an independent board.

In a climate of declining state funding, Oregon higher ed policy leaders needed to bring in more resources while taking some of the burden off students.

11/2013

Most college students have a need for academic or financial aid counseling at some point during their college career, whether to get help with course selection or to sort through GI Bill paperwork.

11/2013
Identifying niche services, including an Apple store, increased campus store sales by more than 3 percent, even with lower overall enrollment  at the university this year compared to last.

Just as sales in the publishing industry have been declining, the University of Southern Indiana (USI) Campus Store, in Evansville, has seen sales fall an average of 10 percent per year the last few years.

11/2013
With key performance indicators published online, anyone can eyeball the improvements the IT department has made.

The explosion of technological devices, software, and apps has been undeniably beneficial to higher education, but there is at least one group on which it has placed quite a burden: those charged with keeping all of that technology running smoothly.

11/2013
Employing an assessment and relocation strategy consolidated the  number of locations with computers and printers on campus, but easier  access to the technology has increased usage.

Despite having 4,500 computers and dozens of printers deployed campuswide at Boise State University in Idaho, students had to wait in line to print out assignments and term papers during busy times.

11/2013
Technology-based exams are a good fit for the pharmacy school, which is housed in a $75-million, technology-rich facility that opened this fall.

After tripping over boxes of old exams at the College of Pharmacy at the University of Rhode Island for the umpteenth time, clinical faculty members Kelly Matson and Jayne Pawasauskas decided there had to be a better system.

11/2013
Merging departments and cross-training employees reduced the campus “run-around” and eased staff burden.

Delivering student services as important as tutoring, disability assistance, and advising is especially vital at LDS Business College, an open-enrollment school whose student body often faces hardships.

11/2013
Volunteer mentors assisting students academically is part of a three-pronged approach to helping at-risk students and boosting retention.

Not so long ago, students at LDS Business College in Salt Lake City whose semester grade-point averages fell below a certain level were placed on academic probation. But it did very little to get them the help they needed.

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