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Articles: Student Services

Perhaps more than any other market segment, the higher education industry has led the charge in payments cards with its multiple, campuswide applications and rapid adoption of innovative technologies.

Unpredictable high winds and rip currents catalyze rogue waves, sinking ships like the Andrea Gail inspiring the book and film The Perfect Storm. As the east coast now rebuilds from the devastation of Hurricane Sandy, many institutions are heading into another rogue wave that threatens the economic sustainability of higher ed.

webcam doctor

At Harrisburg University of Science and Technology (Pa.), seeing a doctor is now just a click away. Using Rapid Remedy, an online service that allows students to video chat with board-certified physicians, Harrisburg students can skip unneeded office visits while saving the school money, shares Harrisburg’s President Eric Darr.

Feedback from private student loan borrowers reveals they hold a host of common misconceptions about their loans. In comments and complaints submitted to the Consumer Financial Protection Bureau (CFPB), borrowers demonstrate a lack of knowledge about the difference between private and federal student loans, how bankruptcy can impact their loans, who holds and services their loans, what repayment options they have, and more. The consequences of these misunderstandings include unexpected default, forbearance fees, and ineligibility for repayment incentives.

While community colleges are supposed to be two-year institutions, many students take longer than that to graduate. Some four-year institutions, meanwhile, allow ambitious students to earn a bachelor’s degree in three years. Pima Community College (Ariz.) has come up with a new twist to the accelerated degree trend, giving East Campus students enrolling in the Sprint Schedule pilot program the chance to be done in just one. 

Simpler for graduating students, the new process is also a moneysaver.

After doubling its number of graduates, Polk needed to automate its graduation applications process. A customized Access database was created with built-in reporting capabilities. An automated download capability was added to link graduate information with the reporting database. The result: Advising hours have been reduced by 1,600 per year and the additional clerical help is no longer needed.

California Gov. Jerry Brown, with students and teachers behind him, gestures during a news conference after voting Tuesday, Nov. 6, 2012 in Oakland, Calif. The governor talked about his support for Proposition 30 that will increase funding for schools and public safety. (AP Photo/Eric Risberg)

While voters across the nation were glued to their screens last night counting electoral votes, the higher education community was holding its breath awaiting the answers on a number of important ballot initiatives, proving this year’s election was truly about more than blue and red for higher ed.

NMU's Foundation Scholarship application and selection process was inefficient and labor intensive. A web application was designed that matched selection criteria to the student's academic and biographical profile. The new system reduced data entry, paper, timing, and labor costs, while increasing data accuracy and providing more information to selection committees.

Successful business incubation at universities is about much more than a capable technology transfer office (TTO) and strong commercialization policies. New businesses are born at universities because faculty and students have the freedom to develop innovative ideas and pursue new lines of inquiry. To emerge from the university successfully, these pioneering ideas must be accompanied by prototype development, market research, commercialization strategy, and effective fundraising.

In a step toward improving college access and affordability, California Gov. Jerry Brown has signed into law two bills that will provide students with free access to digital textbooks.

Bills 1052 and 1053, passed in late September, call for creating free, open source digital textbooks for 50 of the most widely taken introductory courses among the University of California, The California State University, and California Community Colleges systems, and creating a state digital open source library to house the texts.

In a step toward improving college access and affordability, California Gov. Jerry Brown has signed into law two bills that will provide students with free access to digital textbooks.

Bills 1052 and 1053, passed last week, call for creating free, open source digital textbooks for 50 of the most widely taken introductory courses among the University of California, and California Community College systems, and creating a state digital open source library to house the texts.

The Stockton Campus  Center at Richard Stockton College of New Jersey

Prior to 2011, the sports and events facilities at the University of Mary Washington (Va.) were nothing to write home about. The university’s Dodd Auditorium had a capacity of 1,300 for concerts and other special events, and the Woodard Campus Center gymnasium, which was built in the 1950s, could only seat 500 and couldn’t be used for anything but sporting events.

With the 2012 election only weeks away, Pres. Barack Obama and Gov. Mitt Romney are furiously campaigning for that segment of undecided voters that could make or break their efforts.

At the top of nearly every list of voter concerns this year, of course, is the economy. And because one of the keys to growing the economy is an educated workforce, voters are anxious to hear where each candidate stands on higher education. For the most part, the discussion centers on two issues—affordability and accountability—and the differences are stark.

The vast majority of independent, private sector, higher education institutions are more than 80 percent dependent on tuition and student fees—the exception of course being that small cadre of elite, well-endowed institutions that comprise a small portion (less than 10 percent) of private schools. Even most of the nation’s public colleges and universities are increasingly dependent on tuition revenues and often student headcount affects the allocation of state support.

  • Emphasize the cost savings. By paying even a portion of their tuition through an installment plan now, rather than amassing larger post-college debt, families can save big.
  • Make it multichannel. Communications about the option should ideally be on-paper (mailed and posted on campus), online, via email, and by phone. 
  • Reach out often. Students and parents should hear about the payment plan option several times during both the admissions process and after enrollment—and especially when financial aid programs are explained.

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