Students, faculty, and staff turn to campus help desks when their work has come to a standstill because technology isn’t behaving as they think it should. IT support centers at colleges and universities across the nation are ditching paper and turning to software solutions to help get frustrated users back on track more effectively and efficiently.
Articles: Enterprise
5/30/2013
At the Rochester Institute of Technology (N.Y.), biomedical photography students are using videoconferencing technology to show their work to audiences in Wales. A librarian is providing tutorials to students at satellite campuses in Eastern Europe. And researchers are holding meetings with project sponsors hundreds of miles away.
1/24/2013
After being announced as a host venue for the Vancouver 2010 Winter Olympics, my colleagues and I at The University of British Columbia (Canada) began preparations for the thousands of visitors expected to come see the Olympic torch relay and attend events at the Doug Mitchell Thunderbird Sports Centre.
1/23/2013
Rechargeable Comfort
Bretford’s MOTIV High-Back Sofa was designed to provide a semiprivate and comfortable space for students and others on campus who are resting or working, alone or in groups.
1/17/2013
College and university networks present opportunities to manage devices remotely, often automatically. Automating device management via the network saves students, faculty, and staff time and allows institutions to direct resources and efforts to the core business of higher education: learning.
11/29/2012
The readers have spoken and for the first time ever, University Business magazine is honoring higher education products and services, in this first annual Readers’ Choice Top Products for 2012. Earlier this year, campus leaders and administrators from across the country had the unique opportunity to nominate what products they and their peers around the country are using, and voice how these products contribute to the success of their schools.
11/9/2012
Baldwin Wallace University's IT department was maintaining more than 65 types of hardware with multiple operating systems, which tied them down and made it difficult to be forward-thinking. Through virtualization, BW consolidated its computing and storage infrastructure. Now it has 87 percent fewer servers, and projects a three-year ROI of 194 percent.
11/7/2012
SCU's Clinical Internship program was manually maintained and took hours each day for staff to review credit request forms and patient procedure logs. A new Clinical Internship Portal automated students' schedule. Students and clinical faculty now submit and approve credit and patient tracking forms online, substantially reducing time involved and eliminating paper.
10/25/2012
Richard Baraniuk, a professor of electrical and computer science at Rice University in Houston, is founder of the nonprofit education project Connexions. Connexions is a pioneer in open education resources, acting as a repository for more than 17,000 learning objects and over 1,000 collections (textbooks and journal articles) that are used by over 2 million people each month. The materials are freely accessible and can be remixed and repurposed for individual needs.
10/24/2012
I recently had the opportunity to interview Richard Baraniuk for our continuing series on “Education Innovators.” Baraniuk, a professor at Rice University (Texas), is the founder of Connexions, an open education resource project, and its offshoot OpenStax College.
8/28/2012
What technologies and features do higher education favor for digital signage and video and web conferencing deployments? And what can be done to ensure that these technology purchases are used wisely? Here’s what is happening on the AV technology scene.
7/17/2012
Touch screens are taking over—and people expect to see them. In the years since Apple first popularized the technology with the iPhone in 2007, it has become almost rare to meet someone who doesn’t own a touchscreen smartphone or tablet. This is becoming even truer among the college-bound and younger generation. Take, for example, the viral YouTube video showing a toddler who could easily operate an iPad, but seemed perplexed when she touched the pages of a magazine and nothing happened.
11/29/2011
Last month, Professional Media Group, owners and producers of the EduComm conference, announced a new name for the conference’s 2012 incarnation: UBTech.
When it began in 2003, EduComm’s focus was on the convergence of AV and IT in higher education. But as the years went by, EduComm sessions increasingly reflected the disciplines and topics covered in University Business magazine and its companion web seminar series.
9/15/2011
As far back as 1995, Sacred Heart University (Conn.) was requiring all full-time undergraduates to purchase a laptop; as early as 2002, Sacred Heart students, faculty, and staff enjoyed campuswide Wi-Fi.
Yet this self-described "pioneer in mobile computing" spent years outsourcing technical support to an off-campus call center.
