When Gil Morales and his crew got the call about a loose dog, they sprung into action. An adult Webster University (Mo.) student had stopped by campus to buy a book with her dog, a rescue who had been abused by a previous owner, in tow. As her car door opened, the dog took off. "I think she called Public Safety, and they called us," says Morales, facilities operations manager. After a search and much to the distraught woman's relief, the dog was found safe, hiding under a car. The next day, she arrived at their office with a cake to show her appreciation.