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Articles: UB Archive
11/1/2003
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Customer Relationship Management, popularly referred to as CRM, is not something most people imagine as being an important part of how colleges and universities do business.
7/1/2003
Navigating the financial aid application process is intimidating for most. So, imagine what it is like for the neediest students--those who enter the process with no college savings account and, most likely, no parent or family member who has ever been a college applicant.
These students are the ones who need aid the most, yet they make up the cohort of applicant that is often the least informed about the financial aid application process.
3/1/2003
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Successfully engineering change in a corporation is a process that only the most visionary CEOs can accomplish. Transforming an academic institution may be even harder.
