Articles: UB Archive

Engaged students are successful students. That is a well known fact on college campuses. The trick is encouraging that engagement, particularly for community college leaders. "About 80 percent of our students are low income," says Stephen Head, president of Lone Star College-North Harris (Texas). "Many of them are also the first in their family to attend college."

“How much does LEED cost”? University administrators and facilities directors across the country are grappling with the need to design and construct their buildings sustainably with all the obvious long-term benefits but within their “first cost” budget.

In these days of instantaneous communication, having to wait for an answer feels anachronistic. If our e-mail isn’t returned within five minutes, we call our colleague to make sure she got it. Technology, it seems, has sped communication as well as slowed it down, as multiple means of messaging?telephones, online channels, face-to-face conversation?crowd one another for attention.

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Picture two overworked accounting clerks, their desks completely covered in paper register receipts, and an accounts payable manager who needs a wheeled hand cart to deliver 5,000 paper checks to the mail room for distribution to students so they could buy books for classes.

Faced with a rising applicant population and the desire to continue to provide one-on-one attention to strong student candidates, officials at LIM College in New York City feared declining enrollment if they could not find a way to clone their four admissions counselors or completely revamp the counselors’ role.

Three of the most dreaded words in the English language are “financial aid application.” Parents hate it. Students fear it. And administrators try not to be overwhelmed by all the documentation associated with it.

The number and quality of personal relationships are frequently what drive college freshmen to remain at a particular college or university. The national average for freshmen retention is right around 75 percent, reports Brian Yates, executive director of the Center for Academic Support and Advising Services (CASAS) at Liberty University (Va.).

Caught up in cloud fever, campus IT leaders across the nation have virtualized their server rooms. Having fewer servers didn't make the world come to an end; in fact, just the opposite happened. Staffers have more time to work on critical tasks and energy bills have gone down since IT departments aren't cooling massive data centers anymore.

Transfer used to be what happened when students realized too late that they picked a college or university that wasn't right for them. It wasn't until recently that the valuable market of transfer students has started being studied and really tapped into.

On March 24, 2010, the day after President Obama signed sweeping health care reform legislation into law, Robert T. Kakuk's phone didn't stop ringing.

Is 2011 going to be the “Year of the Mobile Web” for higher education? A few studies have already hinted it. According to a white paper published by The Nielsen Company in December 2010, “Mobile Youth Around the World,” 48 percent of the 15- to 24-year-olds in the U.S. now browse the web on their mobile devices--even though only 33 percent own smartphones.

Capella University’s financial aid office faces challenges few other higher institutions do. Unlike universities with traditional four-year students, Capella serves a population of 39,000 students with an average age of 39 and work and family responsibilities that can interfere with their studies. Capella learners are more likely to start and stop their degree pursuits.

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An empty classroom became a call center staffed by students after two weeks of training. Now phone wait times are under two minutes.